Our Team

Jessica Kappus

Office Manager • Billing & Accounting Specialist • Co-Owner • Administrative Leadership
Jessica Kappus grew up in Peekskill, New York before relocating to Mahopac, where she attended Copper Beech Middle School and later Lakeland High School. It was there she met her future husband, Paul Kappus — a partnership that has now spanned more than 25 years of marriage, family, and business growth.

Jessica has played a critical and often behind-the-scenes leadership rolein the success of what is now Kappus Well Pump Repair & Water System Services — The Pump Man. Throughout the company’s evolution, she has been a steady force guiding:

• Billing & customer accounts
• Vendor and payables management
• Office organization and administrative workflows
• Financial coordination and recordkeeping
• Internal communication between field technicans and the office

Her organizational strength, attention to detail, and ability to keep the operational side of the business running smoothly have helped the company grow from a small family operation into one of the most respected well pump service providers in the region. Jessica is also an entrepreneur with a natural interest in business development and new ventures, bringing creativity, initiative, and a forward-thinking mindset to everything she pursues. Outside of work, Jessica enjoys crocheting, boating, fishing, crafting, and spending time with her dogs — who many customers hear in the background when they call the office. Her warmth, patience, and professionalism help set the tone for the family-oriented culture that defines The Pump Man today.

Jessica Kappus-Dolan (Jess-Jess) (The Other Jessica)

Lead Technician • Job Scheduling • Licensed NYS Well Pump Installer
After moving permanently to the United States at age ten, Jessica continued to work alongside family during summers and weekends, gaining early field experience in both plumbing and well system service. She graduated from Putnam Valley High School in 2014 and went on to study Business Administration at Westchester Community College — all while continuing to support the family business part-time.

At 23, Jessica ventured into entrepreneurship and opened her own pizzeria in LaGrangeville, NY. Although she excelled as a young business owner, her passion for technical work and helping homeowners with real water system problems ultimately brought her back to the trade.

Today, Jessica is one of our Lead Technicians and is proudly among the very few women in New York State to hold a DEC Well Pump Installer License — an accomplishment that reflects both her dedication and her skill. Customers often know her as “the other Jessica” (not to be confused with Paul’s wife, Jessica Kappus), and she is frequently the first person homeowners speak to when needing technical guidance, estimates, or system evaluations.

Jessica is highly praised across our Google reviews for her:

Her combination of mechanical skill, field experience, and customer communication makes her an irreplaceable member of The Pump Man team, as well as a role model for women entering the trades.

David Gomez

Lead Field Technician • Job Site Coordinator • Licensed NYS Well Pump Installer
David Gomez joined The Pump Man team in 2018, shortly after graduating high school, bringing with him a strong technical foundation from his BOCES electrical training. Starting as a helper, David quickly distinguished himself through his work ethic, mechanical ability, and natural problem-solving skills. Through structured training, field mentorship, and his own dedication, David advanced rapidly through the ranks — earning his New York State DEC Well Pump Installer License in just two years. Today, he serves as both a Lead Field Technician and Job Site Coordinator, trusted for his professionalism, steady leadership, and calm approach during even the most stressful no-water emergencies. David specializes in:

• Submersible and jet pump-diagnostics
• No-water troubleshooting and emergency response
• Pressure tank installation & system balancing
• Electrical troubleshooting & control systems
• Constant pressure system installation
• On-site coordination and customer communication

David is known for being meticulous in his workmanship, extremely hardworking, and exceptionally calm under pressure — qualities that make him invaluable during complex service calls. He is frequently mentioned by name in our Google reviews for his professionalism, respectfulness, and ability to solve challenging system failures quickly and correctly.

As a senior member of the team, David also plays a key role in mentoring and training new helpers, helping them develop the skills needed to become licensed well pump technicians. His patience, leadership, and technical clarity set the standard for what we expect from every future specialist at The Pump Man. Outside of work, David is a dedicated father and spends most of his free time with his growing family. When time allows, he enjoys hiking, baseball, and following Formula One racing. David’s combination of technical expertise, reliability, and leadership make him an integral part of our team — and a major reason homeowners trust The Pump Man across the Hudson Valley.

Albert McDonald

Field Technician Apprentice • Future Well Pump Technician
Albert McDonald is a lifelong Putnam Valley resident and one of the newest — and most promising — members of The Pump Man team. As the youngest of four siblings, Albert grew up learning the value of teamwork, resilience, and earning your place through hard work. These traits became immediately clear from the moment he walked into our shop. Albert graduated from Putnam Valley High School, where he played on the Putnam Valley football team and gained a reputation for his determination and strong work ethic. Straight out of high school, he joined The Pump Man in early spring with very little hands-on field experience — but what he lacked in background, he made up for instantly with drive, attentiveness, and a genuine willingness to learn. From day one, Albert stood out as:

• A fast learner with strong mechanical skills
• Extremely attentive and coachable
• A great listener who takes instruction seriously
• Reliable, punctual, and focused
• A hard worker ready to jump in wherever needed
• A strong cultural fit who adds character and good energy to the team

Albert brings a great attitude, steady focus, and a fun, easygoing personality that contributes positively to the shop atmosphere. He fits right into the family culture here and is well on his way to becoming a future certified well pump technician. Outside of work, Albert enjoys dirt biking, riding and working on his Harley-Davidson, and spending time with friends and family. His energy, reliability, and eagerness to learn make him a valuable member of The Pump Man team — and someone we expect big things from in the years ahead.

Trysten

Field Technician Apprentice • Future Well Pump Technician
Trysten was born in 1998 at Putnam Hospital and raised in Queens before moving back to Putnam Valley in 2014. He graduated from Putnam Valley High School in 2016 and has worked in several hands-on trades, including HVAC, electrical work, and carpentry. He even spent time as a line cook, developing strong multitasking skills and a solid work ethic. Despite growing up in the city, Trysten has fully embraced small-town life and is proud to call Putnam Valley home. Trysten joined The Pump Man as one of our newest helpers and quickly proved himself to be a natural fit. He is:

• Mechanically inclined
• A fast learner
• A great listener
• Reliable and hardworking
• Excellent with customers
• Eager to grow into a full technician

He brings a positive attitude to the field every day, and the entire team — both in the office and in the field — genuinely enjoys working with him. His sense of humor and willingness to help have made him a great addition to the company culture. Under our structured training program, Trysten is currently learning:

• Pump retrieval and installation
• Pressure systems and tank calibration
• Electrical diagnosis
• Constant pressure controllers
• System troubleshooting and repair procedures

Given his talent, work ethic, and eagerness to learn, we fully expect Trysten to become a licensed well pump technician in the near future. Before joining the company, Trysten attended Westchester Community College to pursue radiology technology. Although life led him down a different path, he values the knowledge and friendships gained through that experience. Outside of work, he enjoys hiking, fishing, and relaxing with video games. He often jokes that he’s

“A jack of all trades, master of none – often better a master of one.”

We are extremely fortunate that Trysten came to us looking for work at exactly the right time. In an era when it’s increasingly difficult to find hardworking, mechanically minded individuals willing to learn a trade, Trysten has proven to be an exceptional addition — and a future leader within our team.

Your Behind-the-Scenes AI Assistant
Click the video to learn how our digital Pump Man helps support the team, strengthen communication,
and modernize our 115-year-old family business.
He’s the friendly mascot you’ll see on our trucks, shirts, ads, and across this website — now brought to life through AI to help us deliver faster answers, clearer information, and the best service possible.
Tap to watch how he works with us.

Skater & Hank

HR Department • Compaints Department

No visit to the office is complete without a warm (and loud) greeting from Skater and Hank — our beloved office dogs and unofficial morale managers. Skater oversees HR (and yes, no employee gets hired without his approval), while Hank proudly runs the Complaint Department… though he’s often asleep on the job.

They’ve been known to bark during phone calls, supervise lunch breaks, and monitor driveway traffic with impressive enthusiasm. And when tensions run high, Hank is shockingly effective at diffusing just about any situation — usually with a well-timed sigh or face flop. You’ll probably hear them in the background when you call — consider it part of the experience. They may not fix pumps, but they keep the rest of the crew in line.