Privacy Policy/Terms/Warranty

Effective Date: 09/09/2025

This page sets forth the Privacy Policy, Terms of Service, and Warranty Summary of Kappus Well Pump & Water Systems Service

Personal Information: Name, address, phone number, email, and other details submitted via contact forms, service requests, or direct communications.
Technical Information: Automatically collected data (e.g., IP address, browser, device type, referring site, browsing behavior) via analytics tools.
Cookies: This Site uses cookies and tracking technologies to improve performance, measure traffic, and support advertising.

How We Use Information

We may use information to:

Provide estimates, schedule service, and communicate with customers
Improve Site functionality and customer experience
Conduct re-marketing and advertising campaigns
Fulfill legal obligations and cooperate with law enforcement

Data Security

We employ commercially reasonable safeguards to protect customer data. No system is completely secure; therefore, we disclaim liability for unauthorized access beyond our reasonable control.

Third-Party Services

We may share limited data with trusted service providers including Google, Facebook, SimpleTexting, and GreenSky, under their respective privacy policies. We are not responsible for third-party practices.

Customer Rights

You may:

Request a copy of your personal data
Request deletion of your data (subject to lawful record-keeping obligations)
Opt out of cookies or marketing communications

Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect information from them.

Policy Updates

We may revise this Privacy Policy at any time. The “Effective Date” will reflect the latest update.

2. Terms of Service

Acceptable Use

You agree not to misuse the Site, attempt unauthorized access, or interfere with its operation.

Informational Content Only

Site content is provided “AS IS” for general information and does not constitute professional, legal, or engineering advice. Service estimates given online or by phone are preliminary until confirmed in a signed agreement.

Photographs and Testimonials

With customer consent obtained through our Pre-Work Authorization Agreement, the Company may take photographs or video of job sites before, during, and after work. Such media may be used for documentation, training, and advertising purposes. The Company may also use customer testimonials, reviews, or feedback for promotional purposes. Identifiable personal information will not be disclosed beyond first name and last initial without explicit written consent.

Limitation of Liability

To the fullest extent permitted by law, the Company disclaims liability for damages of any kind arising from use of the Site or services, including direct, indirect, incidental, consequential, or punitive damages. Your sole remedy is to discontinue use of the Site.

Indemnification

You agree to indemnify and hold harmless the Company, its officers, employees, and agents from any claims, damages, or expenses (including attorney’s fees) arising from your use of the Site or violation of these Terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of New York and U.S. federal law. Exclusive jurisdiction shall rest with the state and federal courts located in New York.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

3. Warranty

Summary

All warranty obligations are governed exclusively by the Pre-Work Authorization Agreement signed before work begins. That Agreement is the controlling legal document.

Scope of Warranty

Labor/Workmanship Warranty: Covers workmanship for the period specified in the signed Pre-Work Authorization.
Manufacturer Warranties: All pumps, tanks, filters, controllers, and related equipment are covered solely under the manufacturer’s warranty. The Company does not provide any independent equipment warranty

Customer Responsibility

If a manufacturer denies a warranty claim, the customer remains responsible for all repair and replacement costs.
Warranties are non-transferable. They apply only to the original purchaser and do not extend to subsequent homeowners or property owners.
Warranty coverage is void if work is altered, tampered with, or serviced by unauthorized parties.

Exclusions

Warranty coverage does not extend to:

Lightning strikes, power surges, flooding, or freezing
Neglect, misuse, or failure to maintain equipment
Consumable or normal wear items (pressure switches, filters, etc.)
Any condition beyond the Company’s reasonable control

Controlling Agreement

This summary is for customer convenience only. In the event of any conflict, the Pre-Work Authorization Agreement signed by the customer prevails and governs.

4. Contact Us

Kappus Well Pump & Water Systems Services

DBA: The Pump Man
PO Box 309
Putnam Valley, NY 10579

Email: kappuswellpumps@gmail.com
Phone: (845)-528-2929